MS Jewellery – Repair & Care Policy

At MS Jewellery, we believe that jewelry is more than an accessory—it is a memory, a moment, and a part of your story. We understand how precious your pieces are, which is why we proudly introduce the MS Care Plan: a service dedicated to restoring, repairing, and preserving the brilliance of your luxury jewelry.

Whether your piece needs polishing, tightening, or professional repair, our care plan ensures it remains just as beautiful as the day you received it.

Our Commitment

We are committed to maintaining the quality, shine, and elegance of every MS Jewellery piece, allowing you to enjoy your timeless treasures for many years to come.

Need Assistance?

For more information about the MS Care Plan, please contact our dedicated customer support team through our official social media channels. Our team is available from 9:00 AM to 1:00 AM to assist you with any inquiries.

Frequently asked questions

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

Select the items you’d like to purchase and click "Add to Cart."
When you’re ready to checkout, click "Checkout" and fill in your details.
Fill the required information then choose your payment method: Visa or Cash on Delivery.
Finalize your purchase by clicking "Complete Order."
You’ll receive an order number through mail keep it handy for tracking or or processing a refund or exchange. .

For more help, contact our support team via Facebook or Instagram. We’re available daily from 9 AM to 1 AM and happy to assist you

Shipping all over Egypt within 2-3 business days
If all three delivery attempts fail due to recipient unavailability or incorrect delivery information, the order will be automatically canceled and customers may place a new order if the previous one is canceled.

Shipping Fees:

📍 Cairo & Giza — 70 LE
📍 Delta & Canal Cities — 80 LE
📍 Upper Egypt — 90 LE
📍 Remote Areas — 110 LE

We give you 14 days to fall in love with your items! If you’re not completely satisfied, you can request a refund or exchange within 14 days of receiving your order. Simply ensure the item is in its original condition, with its packaging and proof of purchase. Plus, we offer free in-store exchanges to make the process even easier! For refunds or exchanges, just reach out to us on Facebook or Instagram, Please note that a standard processing fee may apply for refunds or online exchange.

You can reach out to us anytime through our Facebook or Instagram pages for assistance with your inquiries. We're here to help!

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MS Jewellery – Repair & Care Policy

Our Commitment

Need Assistance?

Frequently asked questions